Understand Your Online Community

CommonPlaces Data Discovery allows you to develop and nurture relationships with prospects and customers by effectively monitoring and managing activity and trends among online communities, collaboration networks, and support databases.

Whether in blogs, tweets, call center databases, warranty claims, emails, or a spreadsheet of survey results, the answers are all there. Once you start using this information to make smarter business decisions, you'll begin to find what you didn't know you were looking for - and be ready to plan and win your next move.

With CommonPlaces Data Discovery, businesses and organizations are able to:

• Aggregate and dynamically filter structured and unstructured, internal and user-generated content on the Web.
• Uncover insights that elude current search methods
• Filter information to generate targeted customer response and loyalty campaigns
• Identify your brand influencers and proactively address issues in real time

Last year, Ben Bassi presented on CommonPlaces Data Discovery at OSCON 2010 in Portland, OR. Check out his presentation, "Panning for Gold: A Web Prospector's Guide to Mining and Filtering Community Data".

To request an online demo of what CommonPlaces Data Discovery can do for your business, contact CommonPlaces today.