CAPHR | CommonPlaces

Community Action Partnership Hillsborough and Rockingham Counties (CAPHR) is part of the Community Action Partnership serving Southern New Hampshire and beyond. CAPHR helps neighbors conquer obstacles on their path to economic independence. Whether it’s child care, nutrition, education, workforce, housing, or senior living needs, they offer services to help community members achieve their goals and provide for their families.

portfolio caphr

Project Overview

CAPHR teamed with CommonPlaces to plan and execute a monumental overhaul of the CAPHR Company Portal and website. The new site has streamlined their job posting process, allowed for instant website updates, and has given staff the ability to automate processes that were previously handled manually so that they can focus more on the overarching goals of their organization.

Everyone visits your Employee Portal daily. They really like using it. It’s much better than what we had before.
– CAPHR

Goals

CAPHR initially came to CommonPlaces to achieve the following goals.

Improve overall functionality of the site to quickly and efficiently post employment opportunities, keep an accurate calendar of events, and post urgent community news.
Optimize page performance to reduce page load times.
Refresh the user-interface of their ‘clunky’ company portal so it is easier for their Board Members, Employees, Executive Team, and Directors to manage and navigate.
Rebuild their document storage system to reduce the amount of errors due to missing information or inconsistent naming conventions.
Partner with an agency who would provide constant communication throughout the initial project and reliable support solutions once the site was deployed without needing to jump through hoops.

SNHS-Get-Involved

caphr homepage

Solution

CommonPlaces led multiple discovery sessions with the CAPHR team to identify and document the current challenges faced, pain points, and priorities of CAPHR for their website and applicant portal. CommonPlaces then interviewed staff and community members to create a Customer Journey Map which provided helpful insight in making strategic decisions about the site layout, navigation, and design.

Along with creating an engaging, responsive design CAPHR’s top priority was to streamline the job application process; from posting the position, to applying for the job, and scheduling interviews. CommonPlaces updated the Employment Portal so that jobs were easier to find and apply for and applicant information was made available to staff according to their permission level. This allowed records to be shared immediately between HR and the one who posted the role in an efficient and secure manner. Which means applicants now spend less time waiting to hear back regarding their application, and more time can be spent securing gainful employment.

CommonPlaces also improved the overall usability of their internal portal, which is used by CAPHR’s Board of Directors, executives, Head Start members and employees to access specific documents, events and updates. The new and improved permission-based file management system now allows members of the CAPHR staff to upload different file types and mark them for appropriate viewing/editing permissions. Members are able to easily search and access critical documents, forms, and completed form data that is vital for business processes.

While employment application and file management functionality were top priorities for CAPHR, additional improvements to the public facing website, such as a user-friendly permission-based CMS, were also required. CommonPlaces provided a highly customized page builder to create a straightforward Content Management System (CMS) for employees, specific to their workflows and needs. Because of this, CAPHR was able to build out the content of their website in the areas they chose, and edit on the fly without having to rely on a third party to place their content.

Learn more about

our work with CAPHR

caphr laptop

CommonPlaces Works with CAPHR to Rebuild Company Site & Portal

Read More

More Projects

Philips Capsule

Philips Capsule

Philips (formerly QualComm and Capsule Technologies) is the leading global provider of medical device integration solutions for hospitals and healthcare organizations. Twelve years ago, CommonPlaces was engaged to develop a modern, secure, and highly scalable website...

Red Oak Properties

Red Oak Properties

Red Oak Properties is a network of apartment communities, leasing over 2,000 apartment homes throughout New Hampshire and the New England area. The many floor plans & locations provide residents with options and features they need, along with overall excellent...

BK Ultrasound

BK Ultrasound

BK Ultrasound, an Analogic brand, is a market-leading ultrasound systems provider that address the specialized needs and clinical challenges of physicians worldwide.Project Overview The goal of the initial project was to build an online presence that would support...

Pulsar Security

Pulsar Security

Pulsar Security – an elite team of security pros working to secure the world – is a cybersecurity company focused on offensive services from vulnerability assessment and penetration testing to phishing simulations and red team engagement.Project Overview Pulsar...