Project Overview
The Philips Capsule Customer Portal is a secure, centralized digital gateway built by CommonPlaces Interactive in collaboration with Qualcomm’s VPASS security team, and later enhanced under Philips’ ownership of Capsule Technologies. The portal is a secure, centralized digital platform designed to give Philips Capsule customers streamlined access to all critical software, documentation, and support resources across the Capsule product ecosystem. The portal unifies customer interactions into a single interface, simplifying how hospitals, biomedical engineers, and IT administrators with compliant, on demand access to Capsule’s FDA approved software, documentation, and support resources become a key enabler in Philips’ Connected Care ecosystem.
Product Lines Supported
- Capsule MDIP (Medical Device Information Platform)
- Capsule Neuron
- Capsule Surveillance
- Capsule Vitals Plus
- Clinical Insight Manager
- DataCaptor
- SmartLinx MDIS
(and additional Philips Capsule solutions as they evolve)
Technologies Used
Backend
Linux, Python, Django, MariaDB, GraphQL
Frontend / Web Server
Nginx
Authentication & Security
SAML Single Sign-On (SSO)
Integration
Identity Provider (IDP) for CapMagic Portal
This technology stack provides a robust, scalable, and secure environment while allowing for rapid future feature expansion.
Key Features
Searchable Software Drivers & Downloads
Access the latest Capsule drivers and application packages.
FAQs & Video Resources
On-demand answers and training materials for common user questions.
User Guides & Utilities
Centralized technical documentation and tools for system administrators.
Security Alerts & End-of-Support Notifications
Proactive updates on vulnerabilities, patches, and lifecycle milestones.
Product Lifecycle Policy Access
Transparency into version support timelines.
Interactive DDI Help Documentation
Contextual assistance directly tied to device data integration workflows.
RMA Forms & Support Contact Form
Streamlined customer service and hardware return management.
GraphQL Data Interface
Real-time data interaction for internal analytics and external system integration.
Single Sign-On with CapMagic
Seamless authentication between Capsule systems for unified user experience.
User Experience
For Customers
Customers log into the portal using their existing Capsule credentials to securely download software, access documentation, submit RMA or support requests, and receive automated notifications regarding updates or security alerts.
For Philips
Philips administrators manage content, security alerts, driver repositories, and end-of-life notices through a centralized admin interface. They can easily update resources, monitor usage metrics, and deploy new features without disrupting service.
Problems Solved
Centralized resource hub for all Capsule/Philips products
Strengthens operational efficiency for hospitals and partners
Strategic Significance
After Qualcomm’s 2015 acquisition of Capsule and Philips’ 2021 acquisition, the portal became a strategic component of Philips’ Connected Care vision:
- Integrated Patient Data: Unifies MDIP with Philips monitoring systems for a live view of patient status.
- Vendor Neutral Connectivity: Connects devices from multiple manufacturers.
- Enhanced Decision Support: Provides contextual clinical insights.
- Expanded Connected Care: Extends patient data access beyond hospital walls.
Integrated patient care management solutions supported by essential real-time patient data and AI are core to our strategy to improve patient outcomes and care provider productivity by seamlessly connecting care.”
What Makes It Unique
Custom built for Philips Capsule workflows resulting in no unnecessary components.
Fully passes Qualcomm VPASS and Philips Security audits.
Extensible via open source architecture (Python / Django / GraphQL).
Integration of systems provides seamless operation.
Modular for future product expansion and feature additions.
Proven, 12 year long-term collaboration between CommonPlaces and Philips Capsule teams.
Summary
The Philips Capsule Customer Portal represents a major step forward in digital customer experience and operational efficiency for Philips Capsule. By integrating authentication, resource management, and product lifecycle communication into one platform, the portal enhances security, accessibility, and customer engagement — while positioning Philips Capsule for scalable digital growth.
Developed by CommonPlaces Interactive – Your Partner in Secure, Scalable Digital Solutions.
